:root{--marca-50: #fff5f2;--marca-100: #ffd9d0;--marca-200: #ffb0a0;--marca-300: #ff8060;--marca-400: #ff5633;--marca-500: #e04020;--marca-600: #b83015;--morado: #cb00ff;--morado-claro: #f0c0ff;--gradiente-marca: linear-gradient(135deg, #cb00ff 0%, #ff5633 100%);--fondo: #f8f9fa;--superficie: #ffffff;--superficie-baja: #f3f4f5;--borde: #e5e7eb;--borde-fuerte: #d5d8dd;--texto: #111827;--texto-suave: #6b7280;--texto-tenue: #9ca3af;--acento: var(--marca-400);--acento-oscuro: var(--marca-500);--acento-suave: var(--marca-50);--acento-borde: var(--marca-100);--declaracion: #6b7280;--declaracion-bg: #f3f4f6;--declaracion-borde: #e5e7eb;--validada: #15803d;--validada-bg: #ecfdf3;--validada-borde: #bbf7d0;--inferencia: #b45309;--inferencia-bg: #fff7ed;--inferencia-borde: #fed7aa;--recomendacion: #9a00c2;--recomendacion-bg: #fbf0ff;--recomendacion-borde: var(--morado-claro);--alerta: #b42318;--alerta-bg: #fef3f2;--alerta-borde: #fecdca;--radio: .5rem;--radio-chico: .375rem;--radio-tarjeta: 1rem;--sombra: 0 2px 12px rgba(0, 0, 0, .06);--sombra-hover: 0 8px 32px rgba(0, 0, 0, .1);--sombra-marca: 0 4px 16px rgba(255, 86, 51, .3)}*{box-sizing:border-box}body{margin:0;background:var(--fondo);color:var(--texto);font-family:Montserrat,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:15px;line-height:1.55;-webkit-font-smoothing:antialiased}a{color:var(--acento-oscuro);text-decoration:none}a:hover{text-decoration:underline}button,.btn-secondary{font:inherit;font-weight:500;cursor:pointer;border:1px solid var(--borde);background:var(--superficie);color:var(--texto);border-radius:var(--radio);padding:8px 14px;transition:background .15s ease,border-color .15s ease,box-shadow .15s ease,color .15s ease}button:hover:not(:disabled),.btn-secondary:hover{background:var(--acento-suave);border-color:var(--acento-borde);color:var(--acento-oscuro)}button:disabled{opacity:.5;cursor:not-allowed}button.primario,.btn-primary{background:var(--acento);border-color:var(--acento);color:#fff;font-weight:600}button.primario:hover:not(:disabled),.btn-primary:hover{background:var(--acento-oscuro);border-color:var(--acento-oscuro);color:#fff;box-shadow:var(--sombra-marca)}button.plano{border-color:transparent;background:transparent;padding:5px 8px;color:var(--texto-suave);font-weight:500}button.plano:hover:not(:disabled){background:var(--acento-suave);color:var(--acento-oscuro)}input,select,textarea{font:inherit;color:var(--texto);background:var(--superficie);border:1px solid var(--borde);border-radius:var(--radio);padding:9px 12px;transition:border-color .15s ease,box-shadow .15s ease}input::placeholder,textarea::placeholder{color:var(--texto-tenue)}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--acento);box-shadow:0 0 0 3px #ff563326}.encabezado{background:var(--superficie);border-bottom:1px solid var(--borde);position:sticky;top:0;z-index:10}.encabezado-interior{max-width:1120px;margin:0 auto;padding:12px 20px;display:flex;align-items:center;gap:16px;flex-wrap:wrap}.marca{display:inline-flex;align-items:center;gap:9px;font-weight:800;font-size:17px;letter-spacing:-.02em;color:var(--texto);white-space:nowrap}.marca:hover{text-decoration:none}.marca .glifo{width:20px;height:auto;flex:none}.marca span{color:var(--texto-suave);font-weight:500;font-size:12px;letter-spacing:.02em;text-transform:uppercase}.nav{display:flex;gap:2px;flex-wrap:wrap}.nav a{padding:7px 12px;border-radius:999px;color:var(--texto-suave);font-size:14px;font-weight:500;transition:background .15s ease,color .15s ease}.nav a:hover{background:var(--superficie-baja);color:var(--texto);text-decoration:none}.nav a.activo{background:var(--acento-suave);color:var(--acento-oscuro);font-weight:600}.encabezado form.buscador-mini{flex:1 1 240px;display:flex;gap:6px;min-width:200px}.encabezado form.buscador-mini input{flex:1;border-radius:999px}.encabezado form.buscador-mini button{border-radius:999px}.sesion{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--texto-suave)}main{max-width:1120px;margin:0 auto;padding:28px 20px 64px}h1{font-family:"DM Serif Text",Georgia,serif;font-size:30px;font-weight:400;margin:0 0 6px;letter-spacing:-.01em;line-height:1.2}h2{font-size:18px;font-weight:700;margin:30px 0 12px;letter-spacing:-.01em}h3{font-size:15px;font-weight:600;margin:0 0 6px}.bajada{color:var(--texto-suave);margin:0 0 20px;max-width:62ch}.tarjeta{background:var(--superficie);border:1px solid var(--borde);border-radius:var(--radio-tarjeta);padding:18px;box-shadow:var(--sombra)}.badge{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;line-height:1.4;padding:3px 9px;border-radius:999px;border:1px solid transparent;white-space:nowrap}.badge.declaration{color:var(--declaracion);background:var(--declaracion-bg);border-color:var(--declaracion-borde)}.badge.validated{color:var(--validada);background:var(--validada-bg);border-color:var(--validada-borde)}.badge.inference{color:var(--inferencia);background:var(--inferencia-bg);border-color:var(--inferencia-borde)}.badge.recommendation{color:var(--recomendacion);background:var(--recomendacion-bg);border-color:var(--recomendacion-borde)}.badge.familia{color:var(--acento-oscuro);background:var(--acento-suave);border-color:var(--acento-borde)}.badge.neutro{color:var(--texto-suave);background:var(--declaracion-bg);border-color:var(--declaracion-borde)}.badge.alerta{color:var(--alerta);background:var(--alerta-bg);border-color:var(--alerta-borde)}.fuente{font-size:12px;color:var(--texto-tenue)}.fuente strong{color:var(--texto-suave);font-weight:600}.buscador{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}.buscador input[type=search]{flex:1 1 320px}.facetas{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:6px;align-items:center}.facetas .etiqueta{font-size:12px;color:var(--texto-tenue);margin-right:4px}.chip{font-size:12.5px;font-weight:500;padding:5px 12px;border-radius:999px;border:1px solid var(--borde);background:var(--superficie);color:var(--texto-suave)}.chip:hover:not(:disabled){border-color:var(--acento-borde);background:var(--acento-suave);color:var(--acento-oscuro)}.chip.activo{background:var(--acento);border-color:var(--acento);color:#fff}.chip.activo:hover:not(:disabled){background:var(--acento-oscuro);border-color:var(--acento-oscuro);color:#fff}.chip .cuenta{opacity:.65;margin-left:5px}.resumen{color:var(--texto-suave);font-size:13px;margin:14px 0 10px;display:flex;gap:12px;align-items:center;flex-wrap:wrap}.resultados{display:grid;gap:12px}.ficha-tarjeta{display:block;color:inherit;border-color:#f3f4f6;overflow:hidden;position:relative;padding-top:20px;transition:box-shadow .2s ease,border-color .2s ease,transform .2s ease}.ficha-tarjeta:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:var(--gradiente-marca);opacity:.85}.ficha-tarjeta:hover{text-decoration:none;border-color:#ff563333;box-shadow:var(--sombra-hover)}.ficha-tarjeta .titulo{font-weight:700;font-size:16px;letter-spacing:-.01em}.ficha-tarjeta:hover .titulo{color:var(--acento-oscuro)}.ficha-tarjeta .cabecera{display:flex;gap:10px;align-items:baseline;justify-content:space-between}.ficha-tarjeta .ver-ficha{display:block;margin-top:12px;padding-top:10px;border-top:1px solid var(--borde);text-align:right;font-size:15px;font-weight:700;color:var(--texto-tenue)}.ficha-tarjeta:hover .ver-ficha{color:var(--acento)}.datos{display:grid;gap:6px;margin-top:10px}.dato{display:grid;grid-template-columns:minmax(120px,200px) 1fr;gap:10px;align-items:baseline;font-size:13.5px}.dato .clave{color:var(--texto-tenue);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}.dato .valor{color:var(--texto);overflow-wrap:anywhere}.dato .meta{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-top:2px}.paginacion{display:flex;gap:8px;align-items:center;justify-content:center;margin-top:20px}.paginacion button{border-radius:999px;min-width:38px}.vacio{background:var(--superficie);border:1px dashed var(--borde-fuerte);border-radius:var(--radio-tarjeta);text-align:center;padding:30px 24px;box-shadow:none}.vacio .icono{width:48px;height:48px;margin:0 auto 14px;border-radius:999px;background:var(--acento-suave);color:var(--acento);display:flex;align-items:center;justify-content:center;font-size:24px;line-height:1;border:1px solid var(--acento-borde)}.vacio h3{margin-bottom:6px;font-size:17px}.vacio p{color:var(--texto-suave);margin:0 auto 12px;max-width:62ch}.vacio .fuente{color:var(--texto-tenue)}.vacio .casos,.vacio .razones,.vacio .sugerencias,.vacio ul,.vacio .datos{text-align:left}.sugerencias{margin-top:18px}.sugerencias .motivo{font-size:12.5px;color:var(--texto-suave);background:var(--superficie-baja);border-radius:999px;padding:6px 12px;margin-bottom:10px;display:inline-block}.ficha-cabecera{display:flex;gap:14px;align-items:flex-start;justify-content:space-between;flex-wrap:wrap}.identidad{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:8px}.uuid{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11.5px;color:var(--texto-tenue)}.asof{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:13px}.asof.activo{background:var(--inferencia-bg);border-color:var(--inferencia-borde)}.atributo{border-top:1px solid var(--borde);padding:16px 0}.atributo:first-of-type{border-top:none;padding-top:0}.atributo .clave{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px;color:var(--texto-suave)}.valores{display:grid;gap:10px;margin-top:8px}.valores.conflicto{grid-template-columns:repeat(auto-fit,minmax(260px,1fr))}.valor-caja{border:1px solid var(--borde);border-radius:var(--radio);padding:12px 14px;background:var(--fondo)}.valores.conflicto .valor-caja{border-color:var(--alerta-borde);background:var(--alerta-bg)}.valor-caja .texto{font-size:14.5px;overflow-wrap:anywhere}.valor-caja .procedencia{margin-top:7px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}.detalle-procedencia{margin-top:8px;font-size:12.5px;color:var(--texto-suave)}.detalle-procedencia dl{display:grid;grid-template-columns:auto 1fr;gap:3px 12px;margin:6px 0 0}.detalle-procedencia dt{color:var(--texto-tenue)}.detalle-procedencia dd{margin:0;overflow-wrap:anywhere}.aviso-conflicto{font-size:12.5px;color:var(--alerta);background:var(--alerta-bg);border:1px solid var(--alerta-borde);border-radius:var(--radio);padding:8px 12px;margin-top:8px}.historial table{width:100%;border-collapse:collapse;font-size:12.5px}.historial th,.historial td{text-align:left;padding:8px;border-bottom:1px solid var(--borde);vertical-align:top}.historial th{color:var(--texto-tenue);font-weight:600;text-transform:uppercase;letter-spacing:.03em;font-size:11px}.historial tr.reemplazada td{color:var(--texto-tenue);text-decoration:line-through solid rgba(0,0,0,.25)}.tabla-scroll{overflow-x:auto}.journeys{display:grid;gap:12px}.journey{display:flex;gap:14px;justify-content:space-between;align-items:flex-start;flex-wrap:wrap}.journey .acciones{display:flex;gap:6px;flex-wrap:wrap}.intenciones{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:10px}.intencion{text-align:left;padding:13px 15px;line-height:1.45;border-radius:var(--radio-tarjeta);background:var(--superficie)}.intencion .codigo{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11.5px;color:var(--acento-oscuro);font-weight:600}.intencion .nombre{display:block;font-weight:600}.intencion .desc{display:block;font-size:12.5px;color:var(--texto-tenue);margin-top:3px}.intencion:hover:not(:disabled){border-color:var(--acento-borde);box-shadow:var(--sombra)}.intencion.elegida{border-color:var(--acento);background:var(--acento-suave)}.barra-journey{background:var(--acento-suave);border-bottom:1px solid var(--acento-borde);font-size:13px}.barra-journey .interior{max-width:1120px;margin:0 auto;padding:9px 20px;display:flex;gap:12px;align-items:center;flex-wrap:wrap}.error{border-left:3px solid var(--alerta);background:var(--alerta-bg);color:var(--alerta);padding:12px 14px;border-radius:var(--radio);margin-bottom:16px}.cargando{color:var(--texto-tenue);padding:24px 0}.cargando .esqueleto{display:grid;gap:8px;margin-top:12px;max-width:520px}.cargando .esqueleto span{display:block;height:12px;border-radius:999px;background:var(--superficie-baja);animation:pulso 1.6s cubic-bezier(.4,0,.6,1) infinite}.cargando .esqueleto span:nth-child(2){width:78%;animation-delay:.15s}.cargando .esqueleto span:nth-child(3){width:55%;animation-delay:.3s}@keyframes pulso{0%,to{opacity:1}50%{opacity:.45}}.toast{position:fixed;bottom:1.2rem;left:50%;transform:translate(-50%);background:#0f172a;color:#fff;padding:.7rem 1.1rem;border-radius:var(--radio);font-size:13.5px;box-shadow:var(--sombra-hover);opacity:0;transition:opacity .2s;pointer-events:none;z-index:60;max-width:80vw}.toast.show{opacity:1}.toast.error{background:#dc2626;border:0;margin:0}.pie{color:var(--texto-tenue);font-size:12px;margin-top:40px;border-top:1px solid var(--borde);padding-top:16px}.centro{max-width:520px;margin:80px auto;text-align:center}.centro .glifo{width:44px;height:auto;margin-bottom:18px}.oculto-visual{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.form-match label{display:block;font-size:13px;color:var(--texto-suave);margin-bottom:6px;font-weight:500}.form-match textarea{width:100%;font-family:inherit;font-size:14.5px}.fila{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:10px}.fila label{margin:0}.match .cabecera{margin-bottom:2px}.match .ayuda-situacion{margin:8px 0 0}.ejes{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:12px;margin-top:12px}.eje{border:1px solid var(--borde);border-radius:var(--radio);padding:12px 14px;background:var(--fondo)}.eje-cabecera{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px}.eje-titulo{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--texto-suave);font-weight:700}.eje-pertinencia{border-left:3px solid var(--acento)}.eje-accionabilidad{border-left:3px solid var(--inferencia)}.barra{height:6px;background:var(--superficie-baja);border-radius:999px;overflow:hidden;margin-bottom:6px}.barra .relleno{height:100%;background:var(--acento);border-radius:999px}.eje-accionabilidad .barra .relleno{background:var(--inferencia)}.razones,.falta{margin:8px 0 0;padding-left:18px;font-size:12.5px;color:var(--texto-suave)}.razones li,.falta li{margin-bottom:5px;overflow-wrap:anywhere}.match .acciones{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin-top:12px}.aviso{margin-top:8px}.confirmacion{margin-top:12px;padding:14px 16px;border:1px solid var(--inferencia-borde);background:var(--inferencia-bg);border-radius:var(--radio-tarjeta);box-shadow:var(--sombra)}.confirmacion p{margin:0 0 10px;font-size:13.5px;color:#7c4a06}.confirmacion button{margin-right:6px}.sin-match .casos{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin:10px 0}.sin-match .casos .etiqueta{font-size:12px;color:var(--texto-tenue);width:100%}.hilos{display:grid;grid-template-columns:minmax(220px,300px) 1fr;gap:16px;align-items:start}@media (max-width: 800px){.hilos{grid-template-columns:1fr}}.lista-hilos{display:grid;gap:8px}.hilo{text-align:left;padding:12px 14px;line-height:1.45;display:block;width:100%;border-radius:var(--radio-tarjeta);background:var(--superficie)}.hilo .nombre{display:block;font-weight:600}.hilo .desc{display:block;font-size:12.5px;color:var(--texto-tenue);margin-top:2px}.hilo:hover:not(:disabled){border-color:var(--acento-borde);box-shadow:var(--sombra)}.hilo.activo{border-color:var(--acento);background:var(--acento-suave)}.contexto-origen{border-left:3px solid var(--acento)}.mensajes{display:grid;gap:10px;margin:14px 0}.mensaje{border:1px solid var(--borde);border-radius:var(--radio-tarjeta);padding:12px 14px;background:var(--superficie)}.mensaje .meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:6px;font-size:12.5px}.mensaje .cuerpo{white-space:pre-wrap;overflow-wrap:anywhere}.mensaje.acknowledgement,.mensaje.assisted{border-style:dashed;background:var(--fondo);color:var(--texto-suave)}.mensaje.sustantiva{border-left:3px solid var(--validada)}.nota-acuse{margin-top:6px}.redactar textarea{width:100%;font-family:inherit;font-size:14px}.feedback .capas{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:8px;margin:10px 0}.feedback textarea{width:100%;font-family:inherit;margin-top:8px}.pendiente{display:flex;gap:14px;justify-content:space-between;align-items:flex-start;flex-wrap:wrap}.pendiente .acciones{display:flex;gap:6px}.badge.rec{margin-left:6px;font-size:.72rem}.badge.rec-ia{background:var(--recomendacion-bg);color:var(--recomendacion);border:1px solid var(--recomendacion-borde)}.badge.rec-attributed{background:var(--inferencia-bg);color:var(--inferencia);border:1px solid var(--inferencia-borde)}.badge.rec-authority{background:var(--declaracion-bg);color:#37474f;border:1px solid var(--borde-fuerte);font-weight:700}.badge.no-humano{background:var(--recomendacion-bg);color:var(--recomendacion);border:1px solid var(--recomendacion-borde);font-size:.72rem;margin-left:6px}.badge.inferida,.badge.franja-amber{background:var(--inferencia-bg);color:var(--inferencia);border:1px solid var(--inferencia-borde)}.badge.franja-green{background:var(--validada-bg);color:var(--validada);border:1px solid var(--validada-borde)}.chat-agente{max-width:860px}.identidad-agente{border:1px solid var(--recomendacion-borde);border-left:4px solid var(--morado);border-radius:var(--radio-tarjeta);padding:14px 16px;margin-bottom:16px;background:var(--recomendacion-bg)}.identidad-cabecera{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.identidad-linea{margin:6px 0 0}.identidad-bloque{margin-top:12px}.identidad-bloque h4{margin:0 0 4px;font-size:.78rem;text-transform:uppercase;letter-spacing:.05em;color:var(--texto-suave);font-weight:700}.identidad-bloque.limites pre{white-space:pre-wrap;font-family:inherit;margin:0;background:var(--superficie);border:1px solid var(--borde);border-radius:var(--radio);padding:12px;font-size:.9rem}.turnos{display:flex;flex-direction:column;gap:14px;margin-bottom:16px}.turno{border-radius:var(--radio-tarjeta);padding:12px 14px}.turno.user{background:var(--acento-suave);border:1px solid var(--acento-borde);align-self:flex-end;max-width:80%}.turno.agent{background:var(--superficie);border:1px solid var(--borde);box-shadow:var(--sombra)}.turno .quien{font-size:.8rem;color:var(--texto-suave);margin-bottom:4px;font-weight:600}.turno p{margin:0;white-space:pre-wrap}.turno p.degradado{color:var(--inferencia)}.citas{margin-top:10px;border-top:1px dashed var(--borde);padding-top:8px}.citas h5{margin:0 0 6px;font-size:.72rem;text-transform:uppercase;letter-spacing:.05em;color:var(--texto-suave);font-weight:700}.citas ul{margin:0;padding-left:18px;font-size:.9rem}.propuesta{margin-top:12px;border:1px solid var(--inferencia-borde);background:var(--inferencia-bg);border-radius:var(--radio-tarjeta);padding:12px 14px}.propuesta-cabecera{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.aviso-propuesta{font-size:.85rem;color:var(--inferencia);margin:6px 0 10px}.hecho{color:var(--validada)}.memoria{margin-top:10px;background:var(--fondo);border:1px dashed var(--borde-fuerte);border-radius:var(--radio);padding:10px 12px;font-size:.92rem}.escalamiento{margin-top:12px}.vitrina .canonico{margin:2px 0 6px}.tarjeta.destacada{border-left:4px solid var(--acento)}.mi-memoria tr.revocada{opacity:.55;text-decoration:line-through}.pagina-agente{display:block}.aprendizaje .aviso-patron{border:1px solid var(--inferencia-borde);background:var(--inferencia-bg);color:var(--inferencia);border-radius:var(--radio-tarjeta);padding:16px 18px;margin:0 0 22px;max-width:76ch}.aprendizaje .aviso-patron ul{margin:8px 0 4px 18px}.aprendizaje .aviso-patron .fuente{color:var(--inferencia);opacity:.85;margin:6px 0 0}.aprendizaje 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var(--borde)}.timeline-punto{position:relative;display:grid;grid-template-columns:90px 1fr;gap:10px;align-items:baseline;padding:6px 0 6px 14px}.timeline-dot{position:absolute;left:-7px;top:10px;width:10px;height:10px;border-radius:50%;border:2px solid var(--superficie)}.timeline-cuerpo{display:flex;gap:6px;align-items:baseline;flex-wrap:wrap}.timeline-fecha{white-space:nowrap}.que-sigue .acciones{display:flex;gap:8px;flex-wrap:wrap}.boton{display:inline-block;padding:6px 12px;border-radius:8px;border:1px solid var(--acento-borde);background:var(--acento-suave);color:var(--acento-oscuro);text-decoration:none;font-size:13px}.boton:hover{background:var(--acento);color:#fff;border-color:var(--acento)}.falta .aportar{margin-left:8px;text-decoration:underline}.aportar-campo{margin-top:6px;gap:6px}.aportar-campo input{flex:1 1 200px}.mensaje.continuidad{border-left:3px dashed 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